(ETX Daily Up) – Rappi, a home food delivery platform, has captured a new market in Mexico City. With the Covid-19 pandemic, the Colombian company has partnered with health providers to deploy the delivery of health services and home doctors.
On the Rappi home delivery platform, you can order local dishes, beauty products and even medicines. From now on, you can also make an appointment for medical services at home. The Colombian company, which was founded in 2015, forges partnerships with laboratories and clinics in Mexico.
These health centers employ nurses who travel to the four corners of Mexico City, to carry out blood tests, tests against Covid-19 or to vaccinate the population. How does it work? The same way you might order a pizza!
Rappi’s ambition to transform the medical sector dates back to 2019, before the health crisis. “We want to become the go-to option for digital healthcare in Latin America,” Juan Sebastian Ruales, Rappi’s chief commercial officer, told Bloomberg in 2019. “We deliver burgers, we deliver nail polish, now we will be able to deliver doctors.”
The pandemic was only an accelerator of its deployment. In Mexico’s capital, users can make an appointment with a general practitioner 2 hours before, according to Latina Republic. This will come to their home.
Today, Rappi has nearly half a dozen healthcare providers in Mexico City, according to media outlet Rest of the World. Viviana López, a nurse employed by the company Previta, which specializes in disease prevention, told the media that “for medical workers like us, it is very rewarding to be closer to patients in times like these. “.
Ms. López, like others, gets on her scooter and zigzags through the traffic jams of Mexico City to honor her appointments. A new way of working that allows you to pick up and finish your shift on time. Back at the laboratory, she drops off the samples to be analyzed, then the results are sent directly to patients by email or Whatsapp, without going through the platform, notes Rest of the World.
Specific work supervision
In this new form of care at home, nurses do not have the status of on-demand workers. A particular specificity for this kind of applications, often criticized for making workers more precarious.
The workers are mostly employed by the platform’s partners, as Viviana Lopez boss Morgan Guerra, CEO and co-founder of Previta, points out. Mexico’s health and labor law is not “as flexible as for the delivery of consumer products”.